This privacy policy sets out how Lotus Gardenscapes uses and protects any information that you give Lotus Gardenscapes when you use this website. Lotus Gardenscapes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Lotus Gardenscapes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 1, 2023.
WHAT WE COLLECT
We may collect the following information:
- name
- contact information including email address
- demographic information such as postal code, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may contact you by email, phone, or mail.
- We will never sell your information.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
RETARGETING
We use cookies to show you content that you have previously shown interest in and show you new content or offers that you might be interested in. We want to provide you with the most value possible based on how you have interacted with our site and our content in the past.
META PIXEL
A cookie-like code from Meta called a tracking pixel is embedded on the website and delivers your IP address to Meta. As a result, you may see content from Lotus Gardenscapes while on Meta and its partner sites.
If you do not wish to see content from Lotus Gardenscapes while using Meta and its partner websites, you can manage your ad preferences by visiting your account’s Meta settings. Go to Settings then Ads.
If you are not a Meta member, you can adjust each of your device’s settings accordingly.
If you have questions or want to request to be removed from marketing, please contact us.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us via the contact form.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
SMS MESSAGING
Lotus Gardenscapes operates an SMS messaging program for the sole purpose of delivering custom landscaping project proposals to prospective clients. The following terms apply to our SMS communications:
- Consent: We only send SMS messages to individuals who have explicitly requested a proposal and verbally consented to receive it during a direct phone call or in-person consultation with a Lotus Gardenscapes team member. Consent is confirmed internally before any message is sent. Consent is not a condition of any purchase or service.
- Message Frequency: You will receive no more than one (1) SMS message per proposal request. We do not send bulk, automated, or promotional text messages.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Lotus Gardenscapes is not responsible for any charges imposed by your carrier.
- Opt-Out: You may opt out at any time by replying STOP to any message received from us. After opting out, no further messages will be sent.
- Help: For assistance, reply HELP to any message or contact us directly using the information below.
- Data Sharing: Your phone number is used solely to deliver your requested proposal. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your number may be shared with our SMS service provider (Twilio) solely to facilitate message delivery.
- Supported Carriers: Service is available on major U.S. carriers. Lotus Gardenscapes is not liable for delayed or undelivered messages.